Genesis Gloss Co. — Shipping Policy

Effective Date: August 16, 2026
Last Updated: August 16, 2026

Thank you for shopping with Genesis Gloss Co. This Shipping Policy explains how orders are processed and shipped.

1. Processing Time

Orders are generally processed within 3–5 business days after successful payment.

Processing time is separate from shipping transit time.

During launches, promotions, holidays, periods of high order volume, school obligations, or circumstances affecting business operations, processing may take longer.

We will make reasonable efforts to communicate significant delays when appropriate.

2. Shipping Methods and Costs

Available shipping methods and applicable shipping charges will be displayed at checkout.

Shipping costs may vary depending on destination, package characteristics, selected shipping service, and applicable promotions.

If Genesis Gloss Co. offers free shipping for qualifying orders, the applicable order minimum and eligibility requirements will be disclosed at checkout or in the applicable promotion.

3. Delivery Estimates

Any delivery date or transit time displayed by Genesis Gloss Co., Shopify, or a shipping carrier is an estimate unless expressly identified as guaranteed.

Genesis Gloss Co. does not control carrier operations after an order has been transferred to the carrier.

Carrier delays may occur because of weather, holidays, transportation disruptions, staffing issues, incorrect addresses, natural disasters, or other circumstances beyond our reasonable control.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

Genesis Gloss Co. is not responsible for delays, failed delivery, or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

5. Tracking

When tracking is available, tracking information will be provided after shipment.

Tracking information may take time to update after the carrier receives the package.

6. Lost Packages

If tracking indicates that a package is still in transit and appears to be lost, contact Genesis Gloss Co. so we can determine what assistance may be available.

We may require the customer to cooperate with a carrier investigation where appropriate.

7. Packages Marked Delivered

If tracking indicates that a package was delivered, but you cannot locate it, please first check:

• Your mailbox or delivery area.
• Household members.
• Neighbors.
• Building management.
• Other designated delivery locations.

You may also contact the carrier.

Genesis Gloss Co. is not responsible for packages that the carrier records as successfully delivered but that are subsequently lost, misplaced, or stolen after delivery, except where applicable law requires otherwise.

8. Damaged Packages

If an order arrives damaged, contact Genesis Gloss Co. within 48 hours of delivery.

Please provide photographs of:

• The shipping package.
• The damaged product.
• Any visible damage to the packaging.

Please retain the product and packaging until the matter has been reviewed.

9. International Orders

If international shipping is offered, customers are responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Genesis Gloss Co. cannot guarantee that customs authorities will permit a particular product to enter a destination country.

10. Contact

Shipping questions may be directed to:

Genesis Gloss Co.
Email: GenesisGlossCo@gmail.com

Customers may also contact Genesis Gloss Co. through the messaging/inbox feature available through our Shopify store.

Our expected response time is 4–5 business days.

Business Address: 5690 Berkley Road, Auburndale, Florida,33823