Privacy policy
Genesis Gloss Co. — Privacy Policy
Effective Date: August 16, 2026
Last Updated: August 16, 2026
Genesis Gloss Co. ("Genesis Gloss Co.," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices that may be available to you.
1. Information We Collect
Depending on how you interact with our store, we may collect information such as:
Information You Provide
First and last name.
Email address.
Billing address.
Shipping address.
Telephone number, if provided.
Order and purchase information.
Information you provide when contacting customer service.
Information submitted through forms, surveys, reviews, or other voluntary communications.
Payment Information
Payments may be processed through Shopify and/or third-party payment processors.
Genesis Gloss Co. generally does not receive or store your complete payment-card number, security code, or other full payment credentials when payment processing is handled by a third-party payment provider.
Your payment information may be subject to the privacy policies and terms of the applicable payment processor.
Automatically Collected Information
When you visit our website, Shopify and other service providers may automatically collect certain technical information, which may include:
IP address.
Browser type.
Device information.
Operating system.
Pages viewed.
Referring website.
Approximate location information.
Date and time of website activity.
Cookies and similar technologies.
2. How We Use Personal Information
We may use personal information to:
Process and fulfill orders.
Process payments.
Ship products.
Provide customer service.
Respond to questions and requests.
Communicate about orders.
Maintain and improve our website.
Prevent fraud, abuse, and unauthorized activity.
Maintain business records.
Comply with legal obligations.
Send marketing communications when permitted and, where required, with your consent.
Understand customer interactions with our website and products.
Provide a better shopping experience.
We will not use personal information for materially different purposes that are inconsistent with the purposes disclosed in this policy without providing additional notice or obtaining consent when required by applicable law.
3. Cookies and Similar Technologies
Our Shopify store and third-party service providers may use cookies, pixels, analytics tools, and similar technologies.
These technologies may be used to:
Keep the website functioning.
Remember preferences.
Understand website traffic.
Analyze website performance.
Improve the shopping experience.
Support advertising or marketing activities, where applicable.
You may be able to control certain cookies through your browser or device settings. Disabling certain technologies may affect website functionality.
4. Shopify and Service Providers
Our online store is powered by Shopify.
Shopify and other service providers may process information on our behalf to provide services such as:
Website hosting.
Checkout.
Payment processing.
Order fulfillment.
Shipping.
Fraud prevention.
Analytics.
Customer support.
Marketing and communications.
These providers may process personal information according to their own privacy policies and contractual obligations.
5. When We Share Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including:
Shopify.
Payment processors.
Shipping and delivery providers.
Website and technology providers.
Analytics providers.
Marketing providers, where applicable.
Fraud prevention and security providers.
Professional advisers.
Government authorities or law enforcement when legally required or reasonably necessary to protect rights, safety, or property.
We do not sell personal information for monetary consideration as a business practice.
6. Marketing Communications
If you subscribe to receive marketing communications, we may use your email address to send information about Genesis Gloss Co., products, promotions, launches, or other business communications.
You may unsubscribe from marketing emails by following the unsubscribe instructions contained in the applicable communication.
Transactional communications, such as order confirmations and shipping notifications, may continue when necessary to complete your transaction.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and satisfying legal or regulatory obligations.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable record-retention requirements.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should avoid sending sensitive information through unsecured communications.
9. Children's Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
10. Your Privacy Rights
Depending on where you live and whether the applicable law applies to your information or our business, you may have certain rights regarding your personal information.
These rights may include:
The right to request access to personal information.
The right to request correction of inaccurate information.
The right to request deletion of certain information.
The right to obtain a copy of certain personal information.
The right to opt out of certain targeted advertising or sale/sharing activities where applicable.
The right to withdraw consent where processing is based on consent.
The right to appeal certain privacy-request decisions where applicable.
These rights are subject to applicable legal exceptions and limitations.
11. Florida Privacy Rights
Florida's privacy law, the Florida Digital Bill of Rights, applies only to businesses meeting the statutory definition and applicable thresholds. Genesis Gloss Co. will comply with applicable Florida privacy requirements to the extent they apply to our business.
Where applicable, consumers may have rights concerning access, correction, deletion, portability, and certain opt-outs, subject to statutory exceptions.
Florida privacy requests may be submitted using the contact information below.
12. California and Other State Privacy Laws
Residents of other states may have privacy rights under their state's applicable privacy laws.
Genesis Gloss Co. will comply with applicable state privacy requirements to the extent those laws apply to our business and the particular consumer.
13. How to Submit a Privacy Request
To submit a privacy request, contact:
GenesisGlossCo@gmail.com
Please identify the nature of your request and provide enough information for us to reasonably verify your identity and locate the applicable information.
We may request additional information to verify that the request is genuinely being made by the individual whose information is involved.
We will respond within the period required by applicable law.
Our ordinary customer-service response time is 4–5 business days, but statutory privacy-request deadlines, where applicable, will control.
14. Verification
To protect customer information, we may take reasonable steps to verify the identity of an individual making a privacy request.
We will not require you to create an account solely to submit a privacy request unless permitted by applicable law.
15. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, or other services.
Genesis Gloss Co. is not responsible for the privacy practices or content of third-party websites.
We encourage customers to review the privacy policies of third-party services they use.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we make material changes, we will update the effective date and provide additional notice when required by applicable law.
17. Contact
Genesis Gloss Co.
Email: GenesisGlossCo@gmail.com
Customers may also contact Genesis Gloss Co. through the messaging/inbox feature available through our Shopify store.
Our expected response time is 4–5 business days, although legally required privacy-request response periods will take priority.
Business Address: 5690 Berkley Road, Auburndale, Florida, 33823