Refund policy
Genesis Gloss Co. — Return & Refund Policy
Effective Date: August 16, 2026
Last Updated: August 16, 2026
At Genesis Gloss Co., we want our customers to be satisfied with their purchases. Because our products are cosmetics intended for use on the lips, we take product hygiene, safety, and sanitation seriously.
This Return & Refund Policy explains when returns, exchanges, replacements, and refunds may be available.
1. General Return Policy
For health, hygiene, and safety reasons, opened, used, swatched, worn, or otherwise handled cosmetic products are not eligible for return or exchange, except where a return, replacement, refund, or other remedy is required by applicable law.
Unused and unopened products may be eligible for return if the requirements below are satisfied.
A return request must generally be submitted within 7 calendar days after confirmed delivery.
To be eligible for a voluntary return:
The product must be unused and unopened.
The product must remain in its original packaging.
The product must be in resalable condition.
The customer must provide proof of purchase.
The return must be approved by Genesis Gloss Co. before the product is shipped back.
Genesis Gloss Co. reserves the right to inspect returned merchandise before approving a refund or exchange.
2. Florida Refund Policy Notice
Genesis Gloss Co. will clearly disclose its applicable refund policy at the point of sale and through its online store.
To the extent permitted by Florida law, Genesis Gloss Co. does not accept voluntary returns or exchanges of opened or used cosmetic products because such products cannot reasonably be resold for health and hygiene reasons.
Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot legally be waived or restricted.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, materially different from what you ordered, or incorrectly fulfilled, please contact Genesis Gloss Co. within 48 hours after delivery.
Email:
GenesisGlossCo@gmail.com
Please provide:
Your order number.
Your name.
A description of the issue.
Photographs of the product.
Photographs of the packaging and shipping package when applicable.
We may request additional information reasonably necessary to investigate the issue.
If Genesis Gloss Co. determines that the product was damaged, defective, or incorrectly fulfilled, we may provide an appropriate remedy, which may include a replacement, store credit, or refund, subject to applicable law.
Please retain the product and packaging until the claim has been reviewed.
4. Allergies, Sensitivities, and Cosmetic Reactions
Customers are responsible for reviewing the ingredients listed for each product before purchasing and using the product.
Do not use a product if you know or suspect that you are allergic or sensitive to any ingredient.
If you experience irritation, an allergic reaction, or another unexpected reaction, discontinue use immediately and seek appropriate medical attention.
Please contact Genesis Gloss Co. regarding any product-related reaction so that we can document and investigate the report.
Nothing in this policy is intended to provide medical advice or limit any rights or remedies available under applicable law.
5. Refunds
If a refund is approved, it will generally be issued to the original payment method.
The time required for a refund to appear in your account depends on your bank, card issuer, payment processor, or other financial institution.
Original shipping charges are generally non-refundable unless applicable law requires otherwise or the refund is being issued because of an error by Genesis Gloss Co.
6. Return Shipping
Unless the return is required because Genesis Gloss Co. sent the wrong product or the product arrived damaged or defective, the customer is responsible for applicable return shipping costs.
Genesis Gloss Co. is not responsible for returned merchandise that is lost or damaged while being shipped back to us.
We recommend using a shipping service that provides tracking.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or shipping. However, we cannot guarantee cancellation once an order has been processed or shipped.
If an order has already shipped, the customer may need to follow the applicable return procedure.
8. Limited-Edition and Promotional Products
Limited-edition products, promotional products, discounted products, and products specifically identified as final sale may be subject to additional restrictions.
Any such restriction will be disclosed before or at the time of purchase.
Nothing in this section limits any non-waivable consumer rights under applicable law.
9. Fraudulent or Abusive Return Activity
Genesis Gloss Co. reserves the right to investigate suspected fraudulent, abusive, or dishonest return or refund activity.
Where permitted by law, we may decline a voluntary return or refund request when we reasonably determine that the request involves fraud, misuse of the return policy, or other abusive activity.
This does not affect any rights or remedies that cannot legally be denied.
10. Contact Information
For questions regarding returns, refunds, exchanges, replacements, or product concerns:
Genesis Gloss Co.
Email: GenesisGlossCo@gmail.com
Customers may also contact Genesis Gloss Co. through the messaging/inbox feature available through our Shopify store.
Our expected response time is 4–5 business days. Response times may be longer during periods of high order volume, holidays, school obligations, or other circumstances affecting business operations.
Business Address: 5690 Berkley Rd, Auburndale, Florida, 33823
11. Changes to This Policy
Genesis Gloss Co. may update this policy from time to time. The updated version will be posted on this website with a revised effective date.
Any change will apply prospectively to purchases made after the updated policy becomes effective, except where otherwise required by law.